Overview
About Small Business Service Desk
Introduction
Nomad Support Desk Free edition is a WordPress plugin designed to deliver professional support ticketing capabilities for small businesses using the Nomad Small Business Suite. It centralizes customer support management within your WordPress environment, enabling streamlined communication and efficient issue resolution.
Who the product is for
This plugin is ideal for WordPress website owners and small businesses that require a robust, easy-to-use support desk solution. It suits organisations starting with core support functionality and looking to manage customer tickets, staff assignments, and billing time effectively without upfront costs.
Product overview
Nomad Support Desk Free edition provides a comprehensive support management system integrated directly into WordPress. It includes dedicated areas for managing tickets, customers, resources, analytics, billing, and settings. The plugin supports inbound email webhooks, multiple customer notifications, and customer-facing portals, all designed to enhance support workflows.
Key benefits
- Centralized support ticket management within WordPress.
- Customer portals for ticket creation and tracking.
- Time tracking and billing integration with Accounting Pro.
- Multi-channel notifications including email and WhatsApp hooks.
- Comprehensive analytics for support performance monitoring.
- CRM synchronization for streamlined customer data management.
- Free edition provides essential features with upgrade path to Pro.
Feature list
- Dedicated Support Desk, Dashboard, Tickets, Customers, Resources, Analytics, Billing, and Settings management areas.
- Admin ticket creation for multiple customers simultaneously.
- Staff/resource management with primary and additional ticket assignments.
- Front-end portals for support agents and customers via shortcodes.
- Customer ticket replies and customer-facing analytics.
- Inbound support email webhook endpoint for automated ticket creation.
- Customer association by exact email and optional company domain.
- Admin analytics covering status, priority, response and resolution times, and billable value.
- Time tracking per ticket and billing batches from unbilled support time.
- Browser-based customer signature capture and secure public sign-off links.
- Accounting Pro invoice creation from billing batches.
- CRM contact and company synchronization with automated support status tags.
- Multiple shortcodes for embedding portals and forms within WordPress pages.
- Stripe payment integration support.
Detailed feature descriptions
Support Desk Management
Manage all customer support tickets in a dedicated area with tools for ticket creation, assignment, and tracking. Admins can create tickets for multiple customers and assign staff or resources with primary and additional roles.
Customer and Agent Portals
Customers can submit and track tickets through the [nomad_support_portal] shortcode, while support agents access assigned tickets via the [nomad_support_agent_portal]. These portals enhance communication and transparency.
Inbound Email Webhook
Automatically create tickets from inbound support emails using the REST API endpoint nomad-support-desk/v1/inbound-email, streamlining support requests from email channels.
Analytics and Reporting
Gain insights into support performance with analytics on ticket status, priority, response and resolution times, and billable values, helping to optimize support operations.
Time Tracking and Billing
Track time spent on tickets and generate billing batches for unbilled support time. Integrates with Accounting Pro to create invoices directly from billing batches, simplifying financial workflows.
Customer Signature and Approval
Capture customer signatures via browser for ticket or job card sign-off, and use secure public sign-off links for approvals without requiring separate applications.
CRM and Payment Integrations
Synchronize contacts and companies with CRM systems, applying automated support status tags. Supports Stripe integration for payment processing within support workflows.
Integrations
Nomad Support Desk Free edition integrates seamlessly with the Nomad Small Business Suite, Accounting Pro for invoicing and billing, CRM systems for contact synchronization, and Stripe for payment processing. These integrations provide a connected ecosystem for managing support and business operations.
Documentation and support
Community and standard free support are available for this edition. Documentation covers installation, configuration, shortcode usage, API endpoints, and integration setup to help users maximize the plugin’s capabilities.
Works Great With
- Nomad Small Business Suite
- Accounting Pro plugin
- CRM platforms compatible with Nomad Support Desk synchronization
- Stripe payment gateway
Call to action
Get started with Nomad Support Desk Free edition today to streamline your customer support directly within WordPress. Experience essential support ticketing features at no cost and upgrade to the Pro edition when your business requires advanced workflows and integrations.
Compare Nomad Support Desk editions
Nomad Support Desk Edition Comparison
Nomad Support Desk is a professional WordPress support ticketing solution designed to seamlessly integrate with the Nomad Small Business Suite. It empowers WordPress website owners and organizations to efficiently manage customer support requests with features such as ticket attachments, customer-downloadable files, quote and proposal requests, onsite job details, multi-recipient notifications, email and WhatsApp hooks, customer reporting, inbound email webhooks, analytics, CRM synchronization, and Accounting Pro time billing and quote hooks.
Which edition is right for you?
Choosing between the Free and Pro editions of Nomad Support Desk depends on your business size, support workflow complexity, and integration needs. The Free edition is ideal for WordPress users and small businesses starting with essential support desk functionality. As your business grows and requires advanced features like customer management, detailed reporting, enhanced communication channels, and commercial capabilities, upgrading to the Pro edition is recommended.
Nomad Support Desk Free Edition
The Free edition offers core support desk capabilities suitable for small businesses and individual WordPress users beginning their support journey. It includes essential features such as ticket creation and management, dashboards, analytics, billing, REST API inbound email webhook, and basic support management. Users benefit from multi-customer ticket creation, staff/resource management with ticket assignments, front-end support portals, customer ticket replies, and customer-facing analytics. Time tracking per ticket, billing batches from unbilled support time, and browser-based customer signature capture are also included. Additionally, the Free edition supports CRM contact/company synchronization and automated support status tags. Integration with Stripe is available, though WhatsApp integration and customer email notifications are not included in this edition. Support is provided via community forums or standard free support channels.
Nomad Support Desk Pro Edition
The Pro edition builds on the Free edition by adding advanced features designed for growing businesses that require comprehensive support workflows and integrations. It includes all Free edition features plus customer management, detailed reporting with secure downloadable PDF reports, quote and proposal requests, customer email notifications for ticket creation, replies, status changes, visible updates, and file attachments. The Pro edition supports customer and staff ticket attachments, secure customer downloadable files, and staff-only internal attachments. It also offers WhatsApp event hooks through the separate Nomad Support Desk WhatsApp Connector, licensing management, and enhanced inbound email processing with optional attachment handling. Additional capabilities include downloadable plain text support email ticket templates compatible with Outlook, customer-facing download email template buttons, and preserved licensing product codes aligned with the Accounting Catalogue. Support is provided through standard product support channels, and the Pro edition integrates fully with Accounting Pro for invoice creation from billing batches. Furthermore, it retains existing HR employee/resource integrations and includes the option to install an AI Support Agent for AI-assisted support.
Upgrade Guidance
If you are currently using the Free edition and find that your business requires advanced workflows, customer management, enhanced reporting, or commercial capabilities such as quotes and proposals, upgrading to the Pro edition will provide these functionalities. The Pro edition also unlocks key integrations like WhatsApp notifications and advanced email handling that support more complex customer communication needs. Transitioning from Free to Pro is straightforward and recommended when your support operations demand these expanded features.
| Feature | Free | Pro |
|---|---|---|
| Admin & Workflow | ||
| Support Desk Provides a dedicated Support Desk management area. |
✓ | ✓ |
| Dashboard Provides a dedicated Dashboard management area. |
✓ | ✓ |
| Tickets Provides a dedicated Tickets management area. |
✓ | ✓ |
| Add Ticket Provides a dedicated Add Ticket management area. |
✓ | ✓ |
| Customers Provides a dedicated Customers management area. |
✓ | ✓ |
| Resources Provides a dedicated Resources management area. |
✓ | ✓ |
| Analytics Provides a dedicated Analytics management area. |
✓ | ✓ |
| Billing Provides a dedicated Billing management area. |
✓ | ✓ |
| Settings Provides a dedicated Settings management area. |
✓ | ✓ |
| Import / Demo Data Provides a dedicated Import / Demo Data management area. |
✓ | ✓ |
| API & Automation | ||
| REST API: nomad-support-desk/v1/inbound-email Provides a WordPress REST API route under nomad-support-desk/v1/inbound-email. |
✓ | ✓ |
| Detected Modules | ||
| Support management A related module or component was detected in the plugin package. |
✓ | ✓ |
| Customer management A related module or component was detected in the plugin package. |
— | ✓ |
| Reporting A related module or component was detected in the plugin package. |
— | ✓ |
| Quotes and proposals A related module or component was detected in the plugin package. |
— | ✓ |
| Email A related module or component was detected in the plugin package. |
— | ✓ |
| Licensing A related module or component was detected in the plugin package. |
— | ✓ |
| Features | ||
| Admin Ticket Creation For Multiple Customers. Admin ticket creation for multiple customers. |
✓ | ✓ |
| Customer And Staff Ticket Attachments. Customer and staff ticket attachments. |
— | ✓ |
| Secure Customer Downloadable Files. Secure customer-downloadable files. |
— | ✓ |
| Staff Only Internal Attachments. Staff-only internal attachments. |
— | ✓ |
| Customer Email Notifications For Ticket Creation, Replies, Status Changes, Visible Updates And Files. Customer email notifications for ticket creation, replies, status changes, visible updates and files. |
— | ✓ |
| WhatsApp Event Hooks For The Separate Nomad Support Desk WhatsApp Connector. WhatsApp event hooks for the separate Nomad Support Desk WhatsApp Connector. |
— | ✓ |
| Staff/resource Management With Primary And Additional Ticket Assignments. Staff/resource management with primary and additional ticket assignments. |
✓ | ✓ |
| Front End Support Agent/resource Portal For Assigned Tickets. Front-end support agent/resource portal for assigned tickets. |
✓ | ✓ |
| Logged In Customer Ticket Creation Through [nomadsupportportal]. Logged-in customer ticket creation through [nomad_support_portal]. |
✓ | ✓ |
| Customer Ticket Replies And Customer Facing Analytics. Customer ticket replies and customer-facing analytics. |
✓ | ✓ |
| Inbound Support Email Webhook Endpoint. Inbound support email webhook endpoint. |
✓ | ✓ |
| Downloadable Plain Text Support Email Ticket Template For Outlook And Other Email Clients. Downloadable plain-text support email ticket template for Outlook and other email clients. |
— | ✓ |
| Customer Association By Exact Email Address And Optional Company Domain. Customer association by exact email address and optional company domain. |
✓ | ✓ |
| Admin Analytics For Status, Priority, Response Time, Resolution Time And Billable Value. Admin analytics for status, priority, response time, resolution time and billable value. |
✓ | ✓ |
| Time Tracking Per Ticket. Time tracking per ticket. |
✓ | ✓ |
| Billing Batches From Unbilled Support Time. Billing batches from unbilled support time. |
✓ | ✓ |
| Browser Based Customer Signature Capture For Ticket/job Card Sign Off. Browser-based customer signature capture for ticket/job-card sign-off. |
✓ | ✓ |
| Secure Public Sign Off Links For Customer Approval Without A Separate App. Secure public sign-off links for customer approval without a separate app. |
✓ | ✓ |
| Accounting Pro Invoice Creation From Billing Batches. Accounting Pro invoice creation from billing batches. |
✓ | ✓ |
| CRM Contact/company Sync And Automated Support Status Tags. CRM contact/company sync and automated support status tags. |
✓ | ✓ |
| Token token |
✓ | ✓ |
| From Or Fromemail from or from_email |
✓ | ✓ |
| Fromname from_name |
✓ | ✓ |
| Subject subject |
✓ | ✓ |
| Text Or Body Or Message text or body or message |
✓ | ✓ |
| Html (optional Fallback) html (optional fallback) |
✓ | ✓ |
| Messageid (optional Duplicate Protection) message_id (optional duplicate protection) |
✓ | ✓ |
| Corrected The Embedded Licensing Product Code To Small Business Service Desk Pro So It Matches The Accounting Catalogue. Corrected the embedded licensing product code to small-business-service-desk-pro so it matches the Accounting catalogue. |
— | ✓ |
| Preserved Existing Locally Saved Licence Keys From Earlier Nomad Support Desk Pro Builds. Preserved existing locally saved licence keys from earlier nomad-support-desk-pro builds. |
— | ✓ |
| Retained The V1.0.6 HR Employee/resource Integration Unchanged. Retained the v1.0.6 HR employee/resource integration unchanged. |
— | ✓ |
| Added Customer Facing Download Email Template Button To The Support Desk Ticket Screen. Added customer-facing Download Email Template button to the Support Desk ticket screen. |
— | ✓ |
| Added Plain Text Outlook Friendly Support Ticket Template Download. Added plain-text Outlook-friendly support ticket template download. |
— | ✓ |
| Added Optional Inbound Attachment Handling When An Email Bridge Posts Files As Attachments[]. Added optional inbound attachment handling when an email bridge posts files as attachments[]. |
— | ✓ |
| Added Customer Facing Analytics/reporting With Secure Downloadable PDF Reports. Added customer-facing analytics/reporting with secure downloadable PDF reports. |
— | ✓ |
| Install And Activate Nomad Support Desk Free. Install and activate Nomad Support Desk Free. |
— | ✓ |
| Install And Activate Nomad Support Desk Pro. Install and activate Nomad Support Desk Pro. |
— | ✓ |
| Enter And Activate The Pro Licence Under Support Desk Licence. Enter and activate the Pro licence under Support Desk > Licence. |
— | ✓ |
| Optionally Install AI Support Agent For AI Assisted Support. Optionally install AI Support Agent for AI-assisted support. |
— | ✓ |
| Front-end Experience | ||
| Nomadsupportportal shortcode Provides the [nomad_support_portal] shortcode. |
✓ | ✓ |
| Nomadsupportticketform shortcode Provides the [nomad_support_ticket_form] shortcode. |
✓ | ✓ |
| Nomadsupportcustomeranalytics shortcode Provides the [nomad_support_customer_analytics] shortcode. |
✓ | ✓ |
| Nomadsupportcustomerreport shortcode Provides the [nomad_support_customer_report] shortcode. |
— | ✓ |
| Nomadsupportagentportal shortcode Provides the [nomad_support_agent_portal] shortcode. |
✓ | ✓ |
| Nomadsupportresourceportal shortcode Provides the [nomad_support_resource_portal] shortcode. |
✓ | ✓ |
| Nomadsupportticketsignoff shortcode Provides the [nomad_support_ticket_signoff] shortcode. |
✓ | ✓ |
| Nomadsupportsignatureform shortcode Provides the [nomad_support_signature_form] shortcode. |
✓ | ✓ |
| Nomadsbmsupportform shortcode Provides the [nomad_sbm_support_form] shortcode. |
✓ | ✓ |
| Staymanagersupportform shortcode Provides the [stay_manager_support_form] shortcode. |
✓ | ✓ |
| Africannomadsupportform shortcode Provides the [african_nomad_support_form] shortcode. |
✓ | ✓ |
| Integrations | ||
| Stripe integration Contains detected integration support for Stripe. |
✓ | ✓ |
| WhatsApp integration Contains detected integration support for WhatsApp. |
— | ✓ |
| Nomad Support Desk integration Contains detected integration support for Nomad Support Desk. |
✓ | ✓ |
| Product Overview | ||
| Core plugin functionality WordPress support ticketing for Nomad Small Business Suite. Adds customer/admin ticketing, staff/resource assignment, customer portal shortcodes, inbound email webhook, analytics, CRM sync and Accounting Pro time billing hooks. |
✓ | ✓ |